Frequently Asked Questions
ARE THERE LATE FEES?
No, there are no late fees if you miss a scheduled payment.
HOW DO I MANAGE MY PAYMENTS FOR SHOP PAY?
You can log in to Shop Pay to view your order history and payment status for orders that are paid in installments with Shop Pay.
WHICH PAYMENTS METHODS ARE ACCEPTED BY SHOP PAY?
The installments option on Shop Pay is available on debit and credit cards with the exception of Capital One.
DOES SHOP PAY INSTALLMENTS IMPACT MY CREDIT SCORE?
When using Shop Pay installments, there will be no impact to your credit score since Affirm doesn't conduct a hard credit pull or report to the credit bureaus. However, late payments and non-payments may affect your ability to pay with Shop Pay installments in the future.
WHAT IF I MAKE A RETURN ON A PURCHASE MADE THROUGH INSALLMENTS WITH SHOP PAY?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following: A smaller payment balance on the final payment Less future payments on the remaining loan balance If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
WHAT IS THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Have more questions? For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.